"Terms of Use"

The General Terms and Conditions of Sale (Conditions générales de vente) govern the purchase of products on the website SWEETNEESS.COM within the framework of distance selling. The contract is concluded when Sweetnees receives and accepts the order form from the customer.

Customers acknowledge these conditions by placing an electronic order and accept them. Personal and tax data are processed in accordance with legal provisions.

Customers are required to read and accept these conditions before placing their order, as well as to print and retain them after purchase.

Orders placed online obligate the customer to purchase the selected products at the specified price and under the specified conditions.

The purchase includes the acquisition of the product described online at the specified price, including the delivery fees indicated on the website. Payment is made through the payment methods available on the website.

Product delivery is made by a courier to the address specified by the customer within certain deadlines, depending on the product's availability.

The products comply with the applicable regulations for consumer goods. Customers have the right to withdraw from the contract within 10 working days of receiving the product.

The right of withdrawal is exercised by sending a written notice to Sweetneess within the specified period. Returned products must be complete and in their original packaging, accompanied by a copy of the order form.

If the returned products do not meet the specified conditions, this may result in a reduction of the refund amount. Sweetnees reserves the right to refuse products that do not meet the specified return conditions.

In the event of non-payment, Sweetnees reserves the right to terminate the contract in accordance with legal provisions.

The contract is subject to Italian law, and the court of Naples has exclusive jurisdiction over disputes.