"Returns and Refunds"

Right of withdrawal:


According to Article 5 of DL 185/1999, the customer, if a consumer (i.e., a natural person acquiring goods for purposes unrelated to their professional activity), has the right to withdraw from the purchase contract without giving reasons and without payment of penalties. For hygienic reasons, products sold in dropper bottles or loose must be returned intact and unopened, with the seal intact.

Conditions: The right of withdrawal is subject to the following conditions: The right applies to the entire purchased product; it is not possible to return only part of the purchased product; The purchased products must be intact and returned in their original packaging, complete with all components (including packaging and all documents and accessories: instructions, etc.); To avoid damaging the original packaging, it is recommended to store it in a second box if necessary. Labels or adhesive tapes must not be applied directly to the original packaging of the product; According to legal provisions, the customer bears the shipping costs for returning the products. The shipment is at the sole responsibility of the customer until the receipt of the products is confirmed in our warehouses; In case of product damage during transportation, Sweetneess informs the customer about the incident (within 5 days of receiving the products in our warehouses), so that the customer can promptly claim compensation from the courier chosen by the customer to be refunded the value of the products (if insured); in this case, the product will be made available to the customer for return and the withdrawal will be canceled simultaneously; Sweetneess is not responsible for damages or theft/loss of goods returned without insurance; upon arrival at the warehouses, the product is inspected to identify any damages or changes that are not attributable to transportation. The shipping costs for returning the order to the warehouses of Sweetneess are deducted from the total amount of the order. Furthermore, the shipping costs incurred by Sweetneess for delivering the order to the customer are also deducted, even if the order benefited from free delivery.

The right of withdrawal is completely extinguished if the essential condition of the integrity of the goods (packaging and/or content) is not fulfilled, if SWEETNEESS finds the following: Absence of the original outer and/or inner packaging; Absence of integral parts of the product; Damages to the product not caused by transportation. In case of extinguishment of the right of withdrawal, Maison Trading S.r.l. sends the purchased product back to the sender and charges the sender for the shipping costs.




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